Cancelation, Refund & Return Policy
Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us.
The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelop provided.
If the order doesn't arrive within 3 working days from your last rental day, we will then charge a fee of €5 per each day being delayed.
We advice our customers to make the return at a Post Office or Drop it in the Post Box at T2/T1 in Dublin Airport or Shannon Airport, to avoid any unnecessary delays.
To locate the nearest Post Office please click here.
To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE.
To track online please go to www.anpost.ie.
For any enquiries please contact us email@example.com.
Cancelations & Refunds
Order Cancelation 5 days before the actual delivery date
If you are canceling the order minimum 5 days before sending the product out as specified on the order delivery date, we will make full refund minus merchant transaction fees.
Order Cancelation within 48 hours before the actual delivery
If you are canceling the order within 48 hours before sending the product out as specified on the order delivery date, we will make full refund minus merchant transaction fees and 10% of the value of the order.
Order Cancelation after product was sent out
If the cancelation is taking place soon after the parcel was sent out, due to unforeseen circumstances, we would need to keep the costs for shipping, the merchant fees and 30% of the value of the order.
|COSTS CHARGED FOR CANCELATIONS|
|5 DAYS BEFORE DELIVERY||TRANSACTION FEES|
|48 HOURS BEFORE DELIVERY||TRANSACTION FEES + 10% ORDER VALUE|
|AFTER DELIVERY||TRANSACTION FEES + 30% ORDER VALUE + SHIPPING COSTS|
|SHOPIFY||1% + VAT|
|STRIPE||EU: 1.4% + 0.25 c + VAT | US: 2.9% + 0.25 c + VAT|
|PAYPAL||3.4% + .35c|
|Transaction fees calculated||Shopify + Stripe / Paypal|
|EXPRESS DELIVERY: €8||EXPRESS RETURN: €8|
Refunds (if applicable)
In a scenario where our product failed to perform or it malfunctioned you may be eligible for full or partial refund if applicable.
Once your order is received back and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund will get through between 5-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PocketWiFi, 314 B Marrowbone Lane, Dublin 8, D08 F4W6
Return Shipping Address
To return your product, you should mail your product to: PocketWiFi, 314 B Marrowbone Lane, Dublin 8, D08 F4W6, Ireland by using the prepaid return envelop provided in the parcel.
If not using the prepaid return envelop, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Missed Delivery / Reschedule Delivery
In case of a missed delivery where there was nobody to collect the parcel, you will need to notify us as soon as possible to reschedule the delivery for next day(if you are staying at the same address)
If you move to a different address we would need to reschedule the parcel to get back to us and we could send you another order, however a charge for delivery costs must be applied again.
If the order has delayed more than 5 days and we are unable to track it, we would need to charge you €100. This charge is only applicable if you didn't selected the optional Insurance.